Shipment Processing Time
All orders placed before 2:00 PM are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipment delays may occur. Please allow additional time for delivery. If there is a significant delay in shipping, we will contact you via email or phone.
Please note that delivery delays may occasionally occur.
Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active within 24 hours.
Customs, Duties, and Taxes
GOGO HATS is not responsible for any customs duties or taxes applied to your order. All fees incurred during or after shipping (such as tariffs, taxes, etc.) are the responsibility of the customer.
Damages
GOGO HATS is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
At GOGO HATS, we aim to deliver the best in quality and value. If you are not satisfied with your order, we are happy to accept returns and issue a full refund.
Products can only be returned if they are still in their original condition and packaging. Used or damaged products will not be eligible for a refund.
To request a return, please email us at info@gogo-hats.com with the reason for your return, including supporting photos or a video. After your return is approved, you will receive a Return Authorization Number (RA#) and the address of the nearest warehouse to send the returned product.
For your refund, please use a trackable mail service, as we are not responsible for lost or missing packages. Once your return has been received and inspected, we will issue a full refund to your original payment method. A refund receipt will be sent to the email address used for your original purchase.
For more detailed information about returns and refunds, please refer to our Return & Refund Policy.