👒 Gogo Luxury Hats – Frequently Asked Questions
✨ About Gogo Luxury Hats
What makes your hats special?
Each Gogo hat is handcrafted with premium materials and expert techniques. Every detail is created with love, individuality, and luxury in mind.
Where are your hats made?
Our hats are designed in Dubai and carefully handcrafted in Mexico by our in-house artisans.
🛍️ Ordering & Customization
How do I place an order?
You can place your order directly through our website or by contacting us on Instagram @go_godubai.
Can I customize my hat?
Yes! You can personalize your hat’s color, shape, chain, charms, and more.
Can I add initials, symbols, or meaningful details?
Absolutely. We can include custom initials, special dates, feathers, personal fabrics, or meaningful charms.
How do I customize my hat?
a) Contact us via Instagram @go_godubai, WhatsApp at +971 58 596 5534, or email at info@gogo-hats.com
b) Share a screenshot or reference of your preferred design.
c) We'll send you a customization form to complete.
d) Once submitted, proceed with payment and order confirmation.
e) Custom orders are delivered within 7–10 days.
📏 Sizing & Fit
How do I find my hat size?
All our hats come with an adjustable band for a flexible, comfortable fit across most head sizes.
What if my hat doesn’t fit?
No worries! If the size isn’t right, you can return the hat for resizing or request a customized fit. Please allow 10–15 days for delivery of resized/custom pieces.
🧼 Care & Maintenance
How do I take care of my hat?
Store your hat in a hat box when not in use, avoid moisture, and always handle it by the brim. Every order comes with easy care instructions.
What if my hat gets damaged?
We offer cleaning, restoration, and reshaping services exclusively for Gogo hats. Contact us for assistance.
🚚 Shipping & Returns
Where do you ship?
We currently ship across the UAE. Delivery times vary by location and will be calculated at checkout.
Can I return or exchange a hat?
Yes — returns are accepted within 15 days, as long as the hat is unused and in original condition.
Note: Custom-made pieces are non-returnable, but if something isn’t right, we’ll work with you to make it perfect.
Do you offer gift packaging or gift cards?
Yes! We offer premium gift wrapping and digital gift cards — ideal for birthdays, holidays, or special surprises.
🤝 Collaborations & Wholesale
Do you collaborate with stylists or influencers?
We do! If you're a stylist, content creator, or brand interested in collaborating, reach out via our Contact page or DM us on Instagram @go_godubai.
Do you offer wholesale or stock your hats in stores?
We offer limited wholesale opportunities for select boutiques and concept stores. Email us or contact us via Instagram to learn more.
🎩 Events, Pop-Ups & Experiences
Do you do pop-ups or live hat fittings?
Yes! We pop up at select events and offer in-person fittings by appointment. Follow us on social media or check our Events page for upcoming dates.